Frequently Asked Questions
Everything you need to know about your order and plant care.
How are live plants packaged for shipping?
We use specially designed, eco-friendly protective packaging that keeps plants secure and hydrated during transit, ensuring they arrive at your doorstep in perfect condition.
What is the Bakker 100% Growth Guarantee?
We offer a quality guarantee on all our plants. If your plant does not grow or bloom as expected within the specified guarantee period, we will provide a replacement or a full refund.
Can I track the delivery of my order?
Yes, as soon as your order leaves our nursery, you will receive a tracking link via email so you can monitor its journey to your home.
What should I do if my plant arrives damaged?
If your order is damaged during transit, please contact our customer service team within 48 hours with a photo of the item. We will arrange for a replacement immediately.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard), PayPal, and various local bank transfer methods.
When is the best time to plant my new arrivals?
Each order comes with specific planting instructions. Generally, we recommend planting as soon as possible after delivery, provided the weather conditions are suitable for the specific species.